Glossary Terms Starting with C

Channel Backup

A channel backup is protected recovery information used to help restore access to funds or operational context associated with an off-chain payment…

Channel Risk

Channel risk is the exposure created by the route through which customers, data, payments, or instructions reach an organization. Decision-makers use Channel…

Chargeback

A chargeback is a card-payment reversal initiated through the cardholder's issuer under card-scheme dispute rules.

Chargeback Abuse

Chargeback abuse occurs when a cardholder improperly uses the dispute process to reverse a legitimate transaction, such as claiming non-receipt after receiving…

Chargeback Cycle

The chargeback cycle is the sequence of deadlines, messages, evidence exchanges, financial movements, and decisions used to handle a card dispute. It…

Chargeback Fraud

Chargeback fraud occurs when a cardholder or fraudster improperly disputes a legitimate transaction to recover funds after receiving value. Controls for Chargeback…

Chargeback Protection

Chargeback protection is a service, policy, or control arrangement intended to prevent disputes or absorb eligible chargeback losses when stated conditions are…

Chargeback Rate

Chargeback rate is the number or value of chargebacks divided by a defined population of card transactions over a specified measurement period.…

Chargeback Representment

Chargeback representment is the acquirer or merchant response that resubmits a disputed card transaction with evidence and a reason why the chargeback…

Chargeback Reversal

A chargeback reversal is the financial and case-status change that returns a previously charged-back amount to the merchant side because the dispute…

Chargeback-Free Payment

Chargeback-free payment is a commercial description for a payment method that does not use the card-scheme chargeback mechanism. It does not mean…

Checkout

Checkout is the part of a purchase journey in which the customer reviews an order, receives the final payable amount, and chooses…

Checkout Abandonment

Checkout abandonment occurs when someone begins a checkout but does not reach the completion event defined by the business during a stated…

Checkout Abandonment Rate

Checkout Abandonment Rate is the percentage of eligible checkout journeys that begin but do not reach the defined completion event within a…

Checkout API

A checkout API lets an application create and manage the payment session, amounts, currencies, customer context, and status behind a checkout experience.…

Checkout Completion

Checkout completion is the defined event that marks the end of a checkout flow and the creation of a valid commercial outcome.…

Checkout Completion Rate

Checkout completion rate measures the share of checkout starts that reach a defined successful endpoint, usually a verified order or purchase event.…

Checkout Conversion

Checkout conversion is the successful transition from an eligible started checkout to the merchant’s defined completion event. It can refer to a…

Checkout Conversion Rate

Checkout conversion rate is the percentage of eligible checkout sessions that reach a defined successful order or payment outcome. It measures performance…

Checkout Error

A checkout error is a problem detected while a customer or system is trying to complete part of checkout. It can block…

Checkout Experience

Checkout experience is the customer’s end-to-end interaction while reviewing an order, entering required information, selecting delivery and payment, resolving validation, and receiving…

Checkout Failure

Checkout failure is the outcome in which a checkout cannot produce the intended valid order or payment result. It can follow a…

Checkout Flow

Checkout flow is the ordered sequence of states and customer actions used to transform a cart or purchase intent into an order…

Checkout Friction

Checkout friction is any unnecessary effort, confusion, delay or obstacle that makes a purchase harder to complete. It may come from interface…