Channel Backup
A channel backup is protected recovery information used to help restore access to funds or operational context associated with an off-chain payment…
Glossary terms starting with C
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Channel Risk
Channel risk is the exposure created by the route through which customers, data, payments, or instructions reach an organization. Decision-makers use Channel…
Chargeback
A chargeback is a card-payment reversal initiated through the cardholder's issuer under card-scheme dispute rules. The disputed amount is debited or reserved…
Chargeback Abuse
Chargeback abuse occurs when a cardholder improperly uses the dispute process to reverse a legitimate transaction, such as claiming non-receipt after receiving…
Chargeback Cycle
The chargeback cycle is the sequence of deadlines, messages, evidence exchanges, financial movements, and decisions used to handle a card dispute. It…
Chargeback Fraud
Chargeback fraud occurs when a cardholder or fraudster improperly disputes a legitimate transaction to recover funds after receiving value. Controls for Chargeback…
Chargeback Protection
Chargeback protection is a service, policy, or control arrangement intended to prevent disputes or absorb eligible chargeback losses when stated conditions are…
Chargeback Rate
Chargeback rate is the number or value of chargebacks divided by a defined population of card transactions over a specified measurement period.…
Chargeback Representment
Chargeback representment is the acquirer or merchant response that resubmits a disputed card transaction with evidence and a reason why the chargeback…
Chargeback Reversal
A chargeback reversal is the financial and case-status change that returns a previously charged-back amount to the merchant side because the dispute…
Chargeback-Free Payment
Chargeback-free payment is a commercial description for a payment method that does not use the card-scheme chargeback mechanism. It does not mean…
Checkout
Checkout is the process that converts a customer’s selected products or services into an order and requests the information and payment needed…
Checkout Abandonment
Checkout abandonment occurs when a customer begins the checkout process but does not reach the merchant’s defined completion event. It is narrower…
Checkout Abandonment Rate
Checkout Abandonment Rate is the percentage of eligible checkout journeys that begin but do not reach the defined completion event within a…
Checkout API
A checkout API lets an application create and manage the payment session, amounts, currencies, customer context, and status behind a checkout experience.…
Checkout Completion
Checkout completion is the defined event that marks the end of a checkout flow and the creation of a valid commercial outcome.…
Checkout Completion Rate
Checkout completion rate is the percentage of initiated checkout sessions that reach the merchant’s defined checkout-completion state. It is calculated by dividing…
Checkout Conversion
Checkout conversion is the successful transition from an eligible started checkout to the merchant’s defined completion event. It can refer to a…
Checkout Conversion Rate
Checkout conversion rate is the percentage of eligible checkout sessions that reach a defined successful order or payment outcome. It measures performance…
Checkout Error
A checkout error is a detected problem that prevents, delays, or changes a customer’s progress through checkout. It can originate from validation,…
Checkout Experience
Checkout experience is the customer’s end-to-end interaction while reviewing an order, entering required information, selecting delivery and payment, resolving validation, and receiving…
Checkout Failure
Checkout failure is the outcome in which a checkout cannot produce the intended valid order or payment result. It can follow a…
Checkout Flow
Checkout flow is the ordered sequence of states and customer actions used to transform a cart or purchase intent into an order…
Checkout Friction
Checkout friction is any effort, delay, uncertainty, or obstacle that makes it harder for a customer to complete checkout. It can come…