Billing System
A billing system is the complete arrangement of software, data, integrations, rules, and operational controls used to calculate and manage customer charges.…
Merchants & E-commerce
Commerce, checkout, customer payments and merchant operations.
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Terms (184)
Borderless Commerce
Borderless commerce is a business approach that aims to let customers buy across countries, currencies, languages, and channels with minimal visible barriers.…
Canceled Subscription
A canceled subscription is a subscription for which future continuation has been stopped, either immediately or at a specified period end. Cancellation…
Cancellation Rate
Cancellation rate is the proportion of eligible subscriptions, accounts, orders, or contracts canceled during a defined period. In subscription analysis, it usually…
Cart Abandonment
Cart abandonment is the behavior or event in which a customer who has created or used a shopping cart leaves without completing…
Cart Abandonment Rate
Cart abandonment rate is the percentage of eligible shopping carts that do not lead to a completed order within a defined time…
Cart Conversion
Cart conversion is the transition of an eligible shopping cart into a completed order under defined business and tracking rules. It can…
Cart Currency
Cart currency is the currency in which a shopping cart’s prices, discounts, taxes, shipping estimates, and total are displayed or calculated. It…
Cart Recovery
Cart recovery is the effort to help a customer resume and complete a previously abandoned cart. It can use saved state, reminders,…
Cart Total
Cart total is the calculated amount currently associated with a shopping cart after applying the merchant’s defined prices, quantities, discounts, taxes, shipping,…
Cart Value
Cart value is the monetary value assigned to the items or commercial opportunity represented by a shopping cart. Depending on the analysis,…
Checkout
Checkout is the process that converts a customer’s selected products or services into an order and requests the information and payment needed…
Checkout Abandonment
Checkout abandonment occurs when a customer begins the checkout process but does not reach the merchant’s defined completion event. It is narrower…
Checkout Abandonment Rate
Checkout Abandonment Rate is the percentage of eligible checkout journeys that begin but do not reach the defined completion event within a…
Checkout Completion
Checkout completion is the defined event that marks the end of a checkout flow and the creation of a valid commercial outcome.…
Checkout Completion Rate
Checkout completion rate is the percentage of initiated checkout sessions that reach the merchant’s defined checkout-completion state. It is calculated by dividing…
Checkout Conversion
Checkout conversion is the successful transition from an eligible started checkout to the merchant’s defined completion event. It can refer to a…
Checkout Conversion Rate
Checkout conversion rate is the percentage of eligible checkout sessions that reach a defined successful order or payment outcome. It measures performance…
Checkout Error
A checkout error is a detected problem that prevents, delays, or changes a customer’s progress through checkout. It can originate from validation,…
Checkout Experience
Checkout experience is the customer’s end-to-end interaction while reviewing an order, entering required information, selecting delivery and payment, resolving validation, and receiving…
Checkout Failure
Checkout failure is the outcome in which a checkout cannot produce the intended valid order or payment result. It can follow a…
Checkout Flow
Checkout flow is the ordered sequence of states and customer actions used to transform a cart or purchase intent into an order…
Checkout Friction
Checkout friction is any effort, delay, uncertainty, or obstacle that makes it harder for a customer to complete checkout. It can come…
Checkout Funnel
A checkout funnel is an analytical model that groups the checkout journey into ordered stages and measures how many eligible customers or…